Shipping Policy

At Hydra Marine, we aim to provide fast, reliable and convenient delivery for all orders placed through our website.

1. Delivery Locations

We currently offer delivery within the United Arab Emirates, including Abu Dhabi, Dubai and other UAE Emirates.

International shipping may be available for selected orders. Please contact us before placing an international order to confirm shipping availability, charges and customs requirements.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends, public holidays, promotional periods or periods of high demand may require additional processing time.

Customers will receive an order confirmation after the order has been processed.

3. Delivery Time

Estimated UAE delivery times are:

• Abu Dhabi: 1–2 business days
• Dubai: 1–2 business days
• Other UAE Emirates: 2–4 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, customs procedures or circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or confirmed with the customer before the order is processed.

Free delivery may be offered for selected promotions or orders meeting the minimum purchase amount specified by Hydra Marine.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for delivery.

If an incorrect or incomplete address is provided and a second delivery attempt or additional shipping charge is required, the additional cost may be charged to the customer.

6. Failed Delivery

If the courier is unable to deliver the order because the customer is unavailable, provides an incorrect address or fails to respond to the courier, the shipment may be returned to Hydra Marine.

Any additional delivery or return shipping charges may be deducted from the refund or charged to the customer, where applicable.

7. Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

If the package appears damaged, opened or tampered with, please take photographs and contact Hydra Marine as soon as possible.

If the product itself is damaged or incorrect, please contact us before using the product.

8. Delayed or Lost Shipments

If an order is delayed or appears to be lost during delivery, Hydra Marine will coordinate with the courier to investigate the shipment.

We will work with the customer and courier to resolve the issue as quickly as possible.

9. International Orders

For international shipments, the customer is responsible for any applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country, unless otherwise agreed in writing.

Delivery times for international orders may vary depending on customs clearance and the destination country.

10. Contact Us

For questions regarding your order or delivery, please contact Hydra Marine through our website or customer service channels.